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FAQ

FAQ

General
Why would I make a musicprofile at Musicfan.fm?
Musicfan.fn is thé place where artist, fans and friends share their musictaste. Discover Music, pictures, videos, meet new people and regularly recieve free songs.

What things can I do at Musicfan.fm?
You can make our own musicprofile;
Invite friends;
Give you opinion;
Add favorite artiste to your profile;
Add favorite songs to your profile;
Share you party pictures with your frieds and respond to their pictures;
Send private messages;
Downlowd free songs;
Place your personal musical interview;
Share songs with your (ex)lovers, friends;
Meet new people;
Pimp your profile.

How much does it cost?
It’s free, and we keep it like that!

I am a artist/label, how can I place my Music on Musicfan.fm?
Artist and labels can promote and sell their music via Musicfan.fm. If you click on the link below, we explain to you how you can start right away. Signing up for this service is free and is possible by clicking this link: http://www.musicfan.fm/artistlabel

I am a owner of a website, how can I offer my Music?
If you own a music related website and you are interested in a Musicfan.fm page, you can start a free accout using this link: http://www.musicfan.fm/retailer

I am a radiostation, how can I download your free Music?
Radiostation can start an account at Musicfan.fm and download free music. Radiostations can start their account, using this link: http://www.musicfan.fm/radiostation


Registration
How can a create my Musicfan.fm profile?
If you do not own a Musicfan.fm account yet, go to the sign-up page: http://www.musicfan.fm/musiclover/myprofile/signup. After you have filled in your data, you can start right away. It is fun to directly invite some of your friends to share your musicprofile with, while signing up. After you have signed up you can start uploading pictures, give reviews, send private messages, add favourite songs and bands and much more!


Sign out
I forgot my password?
If you have forgotten your password, go to: http://www.musicfan.fm/musiclover/myprofile/lostpassword
Fill in your email address and we will send you your username and a new password.

I am being signed in automatically?
If you do not want to be signed in automatically, make sure that ‘remember’ is not marked. This mark is on the above right corner over the website, next to the login button. The fact that your are signed in automatically at Musicfan.fm, might also have to do with the cookies on your computer. To remove this cookies, you should:
  • Go to Extra – Internet options, in you Internet Explorer.
  • Click on the button ‘remove cookies’ followed by ‘ok’
  • Your cookies have now been removed
  • Close your Internet Explorer and then start it again. Go to Musicfan.fm. You are no longer being signed in automatically.



Control Panel
I would like to change my profile?
To change your Musicfan.fm profile, you should:
  • Log in at you Musicfan.fm account (fill in your username and password at the above right of the website)
  • You are now automatically at your controlpanel, it not use the button ‘control my profile’
  • Pick the things you would like to change; friends, reviews, pictures, interviews...
  • Change the things you want and do not forget to save the changes.



Friends
I would like to invite my friends to become a member of Musicfan.fm
That is good news! You can easily view which of your contacts already has a Musicfan.fm profile and which you can invite. It your friends are not members yet, you can invite them like this:
  • Go to ‘Invite friends’ in the mainmenu of your controlpanel
  • Select the addresses from your address book or add the email addresses of your frieds one by one, using a comma inbetween addresses.
  • Click on ‘Send’


How can I refuse a friend, without him/her knowing this?
That is not a problem! I you receive an invitation you wish not to accept, just click on the link in your email, sign in at Musicfan.fm and choose the option ‘Refuse’ This person will not receive a notification of this.

How does the ranking of my frieds in my list work?
The ranking of friends in your overview are based on the last time someone signed in. So usually an active user will be higher in you list.

How do I block someone?
If you block someone, he or she can no longer place reactions on your profile. This person will not receive any notification of your block. You can only block people that already have placed a reaction on your profile!

Can I remove someone from my friendlist?
Yes, you can. In your controlpanel using the ‘Musical friends’ button, you can simply remove a person by clicking on the cross on the right top of his/her profile picture.


Settings / Privacy
Do you handle my data confidentionally?
We will not share your personal information with third parties without your consent. We will use your information in consensus with our Privacy Statement.

I did not receive confirmation mail yet?
Some providers suffer from delays once in a while. In that case, be patient and check your unwanted mail file. Did you really not recieve your confirmation mail, contact the helpdesk.

Am I always surfing anonymously at Musicfan.fm?
Yes, at Musicfan.fm your are always surfing anonymously. Other users can not see if you visited his/her profile.

I want to delete my Musicfan.fm account?
Visit your controlpanel and choose “My details”. On the bottom of this page you can delete your account!


Download / Listen music
Which browsers does Musicfan.fm use?
Musicfan.fm uses the following browsers: Internet Explorer, Mozilla, Mozilla Firefox, Opera and Safari. It is possible that other browsers will suffice, but these are not elaborately tested by Musicfan.fm.

Do I have to registrate to be able to buy Music?
No, it is not obliged to registrate to buy music. It is indeed possible to fill in your email address, so we can sent you a confirmation mail.

What is the sound quality of the Music I can download?
The music you download is nearly comparable with the quality of an audio cd. We offer music files in Mp3 size with a minimal bitrate of 192 Kbps, 44.1 KHz. When we offer WMA files, the quality will be at least cd quality. Musicfan.fm offers both music sizes and communicates this clearly per song/album you wish to purchase.

How do the top lists work?
The toplists are dependant of the number of times a song is heard.

Can I listen to Music in advance?
Depending of the licence rights we own to a song, you can listen to a 30 to 60 second sample and in some cases to the whole song in advance. To listen click on the play button of the song.

How can I order a song/album?
If you would like to purchase a song/album, click of the shopping cart that belongs to the song/album. Doing this, you will add the song/album to your shopping cart. The shopping cart will appear at the top of your screen after you have added a song/album.

How can I pay?
After you have placed your order, you arrive at the payment page. At this page you can choose a payment method from different options. Pay attention! Your order is accepted after your we have received your payment. Musicfan.fm uses SSL technology to protect personal information while sending your data via the Internet. You can pay by phone (0900), Ideal, VISA, Mastercard, American Express and Paypal.

What are transaction costs?
You have to pay transaction costs, because using a payment method unfortunately costs money. The costs vary per payment method and are specified before you place an order.

How can I download Music?
After we have received your payment you can download your Mp3 files directly and you will receive a link to download your WMD files. Before you can download the files the individual settings of Windows Media Player 10.0 must be installed. If you do not have XP, make sure Windows Media Player 9.0 is installed on your PC. For further information check: www.microsoft.com/windows/windowsmedia/

What can I do with the Music I downloaded?
The Mp3 files you can play at any preferred appliance- as often as you want. You can play them from your computer, copy them to a cd or listen to them on your Mp3 player. Since the WMA files (songs) are secured with DRM, it is not possible to copy or burn the songs over and over again. You have the right to download the song once, burn it three times and transfer it to a mediaplayer five times.

What are the minimal requirements of the system?
Your PC has to suffice the requirements below to be able to download WMA music files;
  • Minimal Pentium 233 Mhz
  • Minimal 64 Mb
  • Minimal 64 bits Soundcart
  • Windows Media player 9.0
  • Minimal Internet Explorer 5.5, Firefox 1.5
  • Minimal 100 Mb Harddisc space


I did not receive my order yet?
I you do not receive your order within the indicative delivery period, it is best to wait a while. Since we have received your order, the process has started. When you feel like you have to wait too long and you have a question about this, you can contact us (help menu / contact)

An error occurs during the process of payment. What do I have to do?
We advise you to describe the nature of the error and contact us via our helpdesk: helpdesk@musicfan.fm


Violation of Copyright
How can I report abuse?
In most cases you can use the automatic function (The ‘Report abuse’ button by for example a picture) In other cases contact us: helpdesk@musicfan.fm. We appreciate it very much when members help us like that and try to react at quickly and appropriate as possible.

How can I report violation of my intellectual properties?
Send an email to: info@musicfan.fm and make sure the following information in included in your email:
  • A clear statement including the fact you found something at musicfan.fm which violates your intellectual rights;
  • The country your copyright is valid;
  • The way the content violates your copyright (the sound was copied, the complete vidio is a copy of your work, the biography contains a piece of text you wrote etc..)
  • The type of work (a film, musical piece, a book etc...)on which you have a copyright. If this information is available via the Internet, a link would definitely help us.
  • Your contact information (email is preferred). Musicfan.fm can pass this address to the person who put the content online at Musicfan.fm.
  • The following statement: I am convinced that the owner of this copyright (or a third party that can legally make statements in name of the owner) did not give permission to use the work.
Make sure your are confident that your copyright is violated. If you are not sure about your rights, please contact a legal advisor first. You need to be aware that a false declaration considering copyright violation can have legal consequences.


No answer found
I did not find an answer to my question in the FAQ, what next?
You can always contact musicfan.fm at helpdesk@musicfan.fm